Frequently Asked Questions

Have a question about your order, our decals, or our apparel? You’ve come to the right place! If you don't see your question answered below, feel free to reach out to us at info@cassdanson.com.

🎨 Wall Decals

Where are your wall decals made?

All of our wall decals are printed to order right here in Melbourne, Australia. Because each piece is custom-made, please allow up to 7 business days for printing and processing before your order ships.

Are your decals compatible with all wall types?

Yes! Our decals work wonderfully on a wide variety of wall types, including plasterboard, brick, concrete, and rendered surfaces.

What if I have textured walls?

We’ve got you covered! We can print your decals on a specialized material designed specifically for textured surfaces. Just send us an email at info@cassdanson.com immediately after placing your order to request textured wall material.

Are the decals easy to apply?

Applying our decals is a breeze. it’s as simple as peel and stick!

Can I move or reuse my decals once applied?

Yes. If you keep the original backing paper, you can easily peel them off and relocate them to another wall, room, or home. Even if you misplace the backing paper, you can temporarily adhere them to another smooth wall or door (just keep them flat and vertical).

Will they damage my paint when removed?

No. Unlike standard vinyl stickers, our decals feature a gum like self-adhesive backing that stays pliable over time. Even after 5 or 10 years, they peel away cleanly without damaging your paint or leaving sticky residue behind.

How long will my decals last?

Our wall stickers are designed for long-lasting durability. They won't peel, curl, drop off, reflect glare, shrink, tear, or melt, ensuring they maintain their vibrant look for years.

👕 Apparel & Care

How long does apparel take to ship?

All apparel orders take up to 5 business days to process and pack before dispatch.

How should I wash my apparel to make it last?

To keep your garments looking fresh and vibrant, we recommend following the care label for each individual item.

Where is your apparel made?

We work with a small number of trusted manufacturing partners in China who share our passion for quality, ethics, and fine craftsmanship. We purchase our fabrics from one supplier, that then goes to our printing supplier to be printed. From there it will come to its final destination to be cut and sewn with our small family owned manufacturer. Every partnership is built on transparency, fair working conditions, and doing things the right way not the fast way.

What does "ethical manufacturing" mean to Cass Danson?

For us, it’s always people first. Every Cass Danson piece is produced by teams that:

• Pay living wages and treat staff fairly

• Provide safe, clean, and supportive workplaces

• Follow responsible environmental practices

• Maintain transparent processes and certifications

Why is slow, ethical fashion important to your brand?

We believe "feel good" fashion should feel good for everyone involved, from the person making the garment to the person wearing it. We focus on limited-edition, small-batch runs using high quality fabrics to reduce waste and create timeless pieces you’ll cherish for years.

🚚 Shipping & Tracking

Where do you ship?

We currently ship orders via Australia Post to Australia, New Zealand, and the United Kingdom.

Why don't you ship apparel internationally outside of Australia & New Zealand?

Because our apparel is limited-edition slow fashion, items cannot easily be reproduced if lost in international transit. Due to past carrier issues with long-distance international deliveries, apparel is restricted to Australia and New Zealand. Decals—which can be reprinted if damaged or lost—are available to ship to the UK as well!

How do I track my order?

Once your order has been dispatched, you will receive an email containing your Australia Post tracking link. Please be sure to check your spam or junk folder if you don't see it in your inbox!

🔄 Returns & Exchanges

Can I return or exchange apparel if it doesn't fit?

For Australian and New Zealand customers, we accept apparel returns for an exchange or store credit within 14 days of receipt. To be eligible, items must be unworn, unwashed, free from scents and pet hair, and returned in their original condition with all tags attached and inside the original bag.

Note: Return shipping costs (both sending the item back and shipping the replacement) are covered by the customer. All international apparel sales outside Australia/NZ are final.

Can I return wall decals if I change my mind?

Because all wall decals are custom-printed to order, we do not accept returns, refunds, or cancellations for change of mind once production has begun. (International decal orders have a 24-hour cancellation window after purchase).

What if my order arrives damaged or faulty?

If your item arrives damaged during transit or has a manufacturing fault, please snap a few clear photos and email them along with your order number to info@cassdanson.com. We will evaluate it right away and arrange a replacement or refund for you!